Google+ SAP CRM Mobile Sales and Service - SAP ABAP

SAP CRM Mobile Sales and Service

mySAP CRM Mobile Gross sales and Mobile Service support a company’s cellular field sales and service employees.Users have complete access to all related info on their laptops; however, every consumer only has access to knowledge in his area of accountability (for instance, all customers of one postal code). This information is up to date by regular data exchanges between laptops and the central server. The communication station serves as a translation instrument between varied data environments.


The suitable software (Mobile Gross sales/ Cellular Service) is put in on the laptop. It accesses a
native database that provides the required data (business associate, products, sales documents, and so on). Necessary components are available as a method to execute the alternate of information with the central server.Information change is feasible between the mobile consumer and Microsoft Outlook / Lotus Notes (contact addresses, dates).Documents will be created and reports displayed utilizing Microsoft Office Products, (for example order affirmation with Microsoft Phrase, or Microsoft Excel).

Information may be distributed (replicated) onto particular person laptops in protecting with freely definable rules. These rules are defined on the extent of the CRM server. Buyer knowledge might, for instance, be distributed in accordance with the postal code.When new information is created, it's automatically transferred during the subsequent information exchange to the acceptable shopper in line with these rules.



  1. Actions & Calendar: Appointments and duties can be considered utilizing an interactive calendar.
  2. Infocenter: Information that's distributed from a central level to area gross sales employees is accessible here (for example, inner company info).
  3. Campaigns: Sales campaigns may be triggered, executed, and tracked from here. Contracts: Monitoring and creating customer contracts.
  4. Pricing: Enables discipline sales employees to determine costs for products and services on the mobile client.
  5. Experiences & Analyses: Information can be analyzed using Crystal Reviews and SAP BW.

1. Order created using Cell Gross sales
2. It is attainable to run a web-based ATP examine (availability check).The order can still be changed utilizing Mobile Sales.
3. Order completion in Mobile Gross sales After this, the order can not be modified using Cellular Sales.
4. In the course of the next trade of data with the CRM server, the order is uploaded and transferred to an ERP system (for instance, SAP R/3).
5. Further processing of the order within the gross sales course of (supply, billing) takes place on the extent of the ERP system.
6. Changed order standing is up-dated accordingly in Cell Sales during information exchange. Thus, all information regarding the order is available to the field gross sales employee.


  • Service Contracts: Gives a whole overview of all active service contracts with due emphasis on service profiles
  • Resources Planning: Laptop entry of times when service staff are/ aren't accessible permits detailed assets planning. This can be carried out utilizing the useful resource planning device on the mySAP CRM server
  • Assigning Employees: Service worker assignments can be entered precisely
  • Status of Service Course of: Up-to-date progress status of service action
  • Buyer Gear: Accommodates all field-service-relevant equipment info in digital form

Answer workbooks include stories generated in the SAP Business Info Warehouse (SAP BW) for offline use in Mobile Sales.The full scope of information in SAP BW is out there for these reviews, including Mobile Gross sales information as well as data from different sources (for instance, R/three, exterior data suppliers, etc.) that may be essential for gross sales analysis. Using SAP BW as a central reporting instrument ensures that consistent statistical data is used for reporting throughout the entire gross sales force.The technology of resolution workbooks is automated. This process is triggered and maintained in Mobile Sales middle ware n Solution workbooks are based mostly on Microsoft Excel. They're fully built-in on the Mobile Sales interface.

With CRM Handheld situations, gross sales employees all the time have up-to-date information on their gross sales cycle, their activities and enterprise partners. Furthermore, they continue to be in touch with their contact companions and can make full use of sales possibilities that may materialize. This is made doable both via a web-based connection or in an offline modus using synchronization . The CRM Handheld eventualities help two sorts of machine:
  1. Wireless Application Protocol (WAP) gadgets: WAP-compatible units including mobile telephones that assist WAP
  2. Personal Digital Assistant (PDA) units: for example, PocketPC and PalmPilot
  3. Due to the limited work space and the quantity of knowledge to be transferred, functionality are restricted
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