Business View and MySAP.Com

The worlds best erp provides software for all most all regularly happening business scenarios as mentioned here at MySAP CRM Business Scenarios and SAP Solutions and here we are going to discuss this topic further.

Business view of erp software provides information on the business partners involved and offers an outlook of the extent and the flow of the collaboration between the participants. The business view documents the business arguments and the value potential that can be realized by the participants. This basic information gives the idea for the basis for calculating the investment and the rate of return.

Figure shown below describes the business relationship between the participants within the collaborative business scenario Campaign Management using a correlation. The scenario shows how three potential participants in marketing campaigns an external data provider, a manufacturer, and a mailing provider can work together to execute a marketing campaign jointly and successfully.

The marketing manager first will have the overview of the current sales figures using SAP Business Information Warehouse (SAP BW). Keeping in mind the market development, the marketing requirements, and the potential competitor behavior, the marketing manager identifies the products whose turnover will be increased by a marketing campaign.

The marketing manager defines the campaign name and outlines its start and end dates. Like the marketing manager, the sales manager defines the campaign target group by selecting customers or prospects.

Marketing and sales managers check and discuss the campaign and its target group once again and confirm the start of the campaign. After this effort, the mailing activities are generated and forwarded, using an external mail shot provider . The marketing manager monitors the status and execution of individual mail shots. At the end of the campaign cycle, the marketing and sales managers can evaluate the effectiveness of the campaign and use this experience in the next campaign.

Qualitative and quantitative improvements occur during the course of business are:
  1. Improved quality of data through data consistency
  2. Reduced transaction costs through improved collaboration
  3. Integration of external and internal analysis data
  4. Use of external market know-how
  5. Lean campaign planning and execution
  6. Concentration on core business tasks by outsourcing the campaign execution
Component View of SAP Business Scenario

The component view unifies the IT application landscapes of business scenario participants in one consistent display. It describes the application components that are required to support the business process. The activities are divided up into relevant individual steps that are executed within the appropriate applications. Moreover, the component view contains information on release requirements and is the basis for the subsequent technical implementation .

The different views which are customized to meet the information requirements of various recipients (management, specialist department, IT specialists ensures that there is a consistent transition from business context to component implementation in an IT application landscape.

The advantages of integrated common business processes are documented as business benefits and as value potential on both pages of the business view of a C-Business Map. For example, up to 3 0 % reduced transaction costs are estimated for the business scenario Campaign Management. Savings are measured as a percentage.

SAP Business Case Builder

To enable a quantitative calculation of the expected customer-specific value from using mySAP Business Suite solutions. SAP has developed SAP Business Case Builder. As part of a profitability analysis (a business case) for a planned software solution, SAP Business Case Builder offers a structured procedure for calculating ROI. taking the customer-specific situation into account.

SAP Business Case Builder is structured in three parts:

1• Industry analysis .
2• Identification of a software solution for a customer-specific situation.
3• Creation of an investment appraisal as part of a business case With SAP Business Case Builder, companies can analyze and document their specific situations and compare their requirements with the solution portfolio of mySAP Business Suite. Companies can also create investment appraisals for the selected solutions using SAP Business Case Builder.

Advantages of Business Scenarios

Companies always pursue one or more of the following goals, which must also be the focus of optimization and software support of business processes:

  1. Increase turnover and market share
  2. Increase profitability and lower costs
  3. Satisfy customers to generate business advantages

Various business scenarios can help to facilitate your reaching these goals Therefore, at the end of the detailed descriptions of the individual applications of mySAP CRM. we have included a useful overview that does the following: lists the important business scenarios of the affected sub applications, succinctly outlines their functionality, and breaks down existing potential benefits into turnover, profitability, and customer satisfaction .

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SAP R/3 and My SAP.Com Products Introduction

SAP R/3 is the Enterprise Resource Planning Software Company started by four German people and it has grown and spread its wings into many products MySAP.Com is the most advanced erp portal with many advanced features and products that are listed and explained below.

SAP R/2 Main frame solutions

It is the first product of SAP company that runs on IBM, Siemens, Amdahl, and compatible equipment. With ALE technology this can be linked to the advanced sap product that is sap r3 . This product is useful for centralized business solutions and quite popular for IBM hardware. The sap ag supported this platform until year 2004 and then it advised its clients to switch over to r/3.


SAP R/3 client server solutions:

It is the logical extension of SAP previous r2 version and it is introduced in 2002 and it helped the company to capture the large portion of erp market. This needs to kinds of people for the system named sap functional people and sap technical people.

SAP Functional consultants are the ones who are familiar with the business process and they do modify the default software as per their individual customer needs. Technical sap consultants are the one's who are familial with software basis and SAP ABAP programming system.

This system is complex and provides all most all business functionality tools which makes the job of doing a business better . This technology is cheaper and efficient than main frames and distributed so that load is less comparatively.

With the sap release of 3.1 there is a functionality of making transactions and doing the business via internet browser and it made this product truly international. This helps the system to access with so many people at a time and this companies are being called like business partners of SAP.

With respect to time sap released version 4.0 which has new futures like :

1.New distributed scenarios with ALE and integrating them with BAPIs.

2.Provided Supply Chain Optimization Planning and Execution (SCOPE) and SAP Advanced Planner and Optimizer (APO) initiatives.

3.Added new specific functionality for industry solutions like starting with retail and the public sector.

4.With these new components customers can add new enhancements to the system independently of other R/3 functionalists.

With this release the programming language of sap called ABAP has evolved as complete object oriented programming language.

EnjoySAP R/3 Release 4.6

EnjoySAP was will make the experience of end user good and it make his job easy. Its user interface is so different and even gives the user the choice of adding the regular used icons to the application tool bar.

The year 1990 is a very important year for SAP and it has started getting the confidence of industries of different kinds and many people started using r/3 product by replacing their existing ones and it is evolved as major ERP. By that time sap has got many customers and started thinking about specific industry solutions as per their customer needs.

The following picture shall give an idea regarding the sap r/3 customers it has.


The following picture gives the idea about sap new dimension products that the company developed recently and it covers every industry and every area as shown.
SAP Solution Maps

SAP in the process turning from a single product company to the one who offers complete business solutions it starts offering solution maps for different industry sectors . They offer the solutions to all every day business problems that a customer face.

SAP Services Over View

SAP provides services basically about their product information, education services ,software installation upgrade services, consulting and the list goes on . SAP bases its services mainly on remote connections with customers through the international networks.

Online Services of sap

SAP has made online services through remote connections its preferred and most convenient way to support customers. For this reason, obtaining a network connection to SAP can become critical in an R/3 project.

SAP has a worldwide network of support servers for customers to use to obtain the support they need for successful implementation and operation of their SAP systems. Business partners can download patches and upgrades from those servers via ftp .

SAP also offers extensive information and correction services for customers and partners through the Internet with SAPnet,which gathers most of the facilities previously found on the Online Service Systems (OSS) but with much more content.


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What is SAP R/3 Introduction to Best ERP MySAP

Enterprise resource planning is a strategy supported by software products for coordinating the multiple functionality of business process and SAP R/3 is the best product of it.

SAP R/3 system works and produce good results in most of the industries like manufacturing, retail, oil and gas, electricity, health care, pharmaceutical, banking, insurance, telecommunications, transport, automotive, chemical and the list goes on and even individual solutions for available for specific business.

SAP is founded by four young and bright minds of IBM employees after resigning from their job in year 1972 . It was initially started in a small German town Walldorf and it has good good number of employees from the near by university.


In no time it has reached to a stage that every industry starred using it and getting the advantage over the others. First it has developed R/2 system for mainframe applications and later developed SAP R/3 for open client and server application.
SAP is founded by four young and bright minds of IBM employees after resigning from their job in year 1972 . It was initially started in a small German town Walldorf and it has good good number of employees from the near by university. In no time it has reached to a stage that every industry starred using it and getting the advantage over the others. First it has developed R/2 system for mainframe applications and later developed SAP R/3 for open client and server application.

SAP actually stands for Systems, Applications and Products in Data Processing.

SAP software includes a standard software package and it can be configured and applied to different areas of a business and it has many regular business scenarios per designed. It is widely used in solving information management problems and it helped it to make it a leading erp of the present world. The SAP always thinks a fresh and come with good ideas and improvement every time a much better product and has got the confidence of customers. Thus the sap company starts growing and has soon turned as one of the worlds best software erp company. The following figures will just give us a glance how sap has raised from the scratch.

SAP started developing industry specific and country specific products and won the hearts of big companies and made fortunes for them and in that process it itself has grown big and right now it has spread all over the world .

The wonderful software and a great data base at the server and a simple to use user friendly interface to make the process of implementing sap easy task.

The number of software installations of SAP has crossed 20000 and the number of product users are more than a million and it has spread its wings quickly and they are wast now and many critical operations of the business are done with SAP. The sap rc3 company values the opinion and feedback of customers very much and keep improving their products basing on it.

The marketing strategy of SAP Company is good and it is also one of the reason to make the leader of ERP. Another secret of SAP success is its investment in research.It spends significant amount of its revenue and man power to improve their products and quality. The people will be keep on working with the feed back that they get from the customers and adding the new futures that customers have asked for.

SAP provides solutions for complete business process right from procurement of raw materiel to delivering the finished product. It helps the every process automated to the maximum extend and allow the on time information which helps in taking right decisions in the business.

Lot of business functionality and process are added to the SAP library and data base in terms of function modules and the customer is free to choose their required one's basing on their business requirement. The erp software also has good flexibility for international customers and available in many languages simentaniously and it makes the end user experience much better.

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SAP FICO Internal Order Summary ABAP report

SAP finance and controlling report provides a summarized view of the costs, activities, and statistical key figures that posted to cost centers. The report includes both planned and actual postings, and calculates an absolute variance (difference), as well as a percentage of the variance. This report allows for a consolidated view of multiple internal orders at any given time. A balance of order postings is also calculated.

Any balance left in the order, either an over- or under-absorption of costs, is usually settled to another receiver, typically a cost center. A cost center manager who placed the order or a manager of a small project whose project work is performed by several different cost centers would use this report to plan costs and monitor progress against the plan.

You must set the Controlling Area before running the report. Choose Accounting → Controlling→ Cost centers → Environment → Set controlling area. Let us have the controlling area is set to 2000 for this example.

You must enter a value in the selection fields before running the report. You may leave the cost center and cost element selection blank, and get a list that contains values for all cost centers and all cost elements in the selected controlling area. If you enter cost center groups and cost element groups, they must have already been set up. If they contain subtotals, hierarchy nodes should be created within the groups. Each hierarchy node then subtotals in this report.

You can run multiple context-sensitive reports from this internal order report. For example, when you position the cursor on a cell for planned costs, only the reports that contain planned costs list data. If you select a cell for planned costs and run a report that only contains actual data, no data lists.

The following report run for a single cell or a range of cells:

  1. Actual line items for one or more orders
  2. Planned line items for one or more orders
  3. Planning overview for a single order
  4. Actual values, by period (should be used for the cumulative views)
  5. Planned values, by period (should be used for the cumulative views)
  6. Internal order line items, by partner CO object (that is, partner cost center in a
  7. transaction, order, etc.)
  8. List of orders and balances
  9. Master data list of orders
The selection screen of this report includes:

  1. Variants
  2. Dynamic selection options
  3. Executing and printing in the background
  4. Sorting capability (by column): Select a column, then Edit → Sort in ascndng ordr(Ctrl+Shift+F5), or Edit → Sort in descending order (Ctrl+Shift+F6)
  5. Adjusting the column width: Settings → Column widths (Ctrl+F12)
  6. Adjusting the numeric display, to set the number of decimals displayed and
  7. The scaling to hundredths, thousands, etc.: Settings → Number format (F5)
  8. Adjusting the summation level for the entire report (F6)
  9. Mailing of the report (Ctrl+F9)
  10. Graphing portions of the report using SAP business graphics (F7)
  11. Exporting the report to a local file
  12. Increasing or reducing the detail displayed, by double-clicking on subtotal lines. The double-click acts as a toggle switch. If detail is displayed, double clicking
  13. on the subtotal will hide it. If detail is not displayed on a summary line (marked with one or more asterisks), double-clicking will display it.
  14. Displaying only threshold values, or values that are greater than or less than an entered criteria: Edit → Threshold value (Shift+F5).
  15. Creating an extract of reporting information (F5)
  16. Using variation to obtain multiple reports of internal order groups and hierarchy nodes (F6)
  17. Selecting from an extract or an archive: Data source (Ctrl+F1)
The sap r/3system displays four columns for all sections of the report, including actual postings, planned data, and a calculation of the variance between the two, both as an absolute and as a percentage value (calculated by dividing the actual data by the planned).

By double-clicking on any subtotals in the abap report, the detail that makes up each subtotal can either be hidden or displayed. For example, double-clicking on the Costs line will hide the cost element detail. To display this detail again, doubleclick on this line.

This sap abap report contains data obtained from internal order postings. As such, the data cannot be changed or manipulated from the report.

SAP FICO abap report with screen shots regarding Internal Order Summary :

A cost center manager, who placed an internal order, wants to analyze its performance. This report shows the detailed postings for the internal order, including all planned and actual costs, as well as planned and actual statistical key figures.
To access the first screen for this sap abap report, choose Information systems → Accounting → Overhead costs Orders → Report selection.

From the reporting tree, choose the following report:

Plan/Actual Comparison → Order: Actual/Plan/Var. → Order: actual/plan/variance.

Each number of above sap system screen represent the following.

1. Under Selection values, enter 2000 in Controlling area.
2. Enter the year in Fiscal year (for example, 1997). This report runs for only one fiscal year at a time.
3. Enter 1 in From period and 12 in To period. This report will not provide a periodic breakdown of the costs, only totals for the period range list.
4. Enter 0 in Plan version.
5. Enter 800087 in Or value(s). You can also enter a range of orders, or an order group.
6. Enter OAS-TOTAL in Cost element. This group contains all cost elements.
7. Choose Execute.

The first screen of this report lists cost elements for which planned and actual costs posted in the internal order, along with the absolute and percentage variances.

Debits and credits are separated. If the cost element group contains hierarchy nodes, a subtotal is shown for each of these nodes.

8. Choose Next columns.

The next screen lists the cumulative costs posted to both primary and secondary cost elements, along with the absolute and percentage variances.

These costs are all the costs that have been posted to the order during the current fiscal year through the selected period.

9. Choose Next columns.

This screen lists the quantities posted, provided the original document was posted with a unit of measure.

For cost element postings that do not involve a unit of measure, no value lists. Absolute and percentage variances are also calculated.

10. Choose Next columns.

These columns list the cumulative quantities posted to both primary and secondary cost elements, along with the absolute and percentage variances. These costs are all the costs that posted to the order during the current fiscal year through the selected period.

11. Choose First columns to navigate to the first block of data in the report.


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MySAP CRM Business Scenarios and SAP Solutions

MySAP crm and SAP solutions will help not only improving the functions of one part of business and it also integrates entire business and here i am presenting the different possible business scenarios and the role that mysap erp and crm can play there.

Business process

A business process consists of a number of logically related business activities that can be executed to achieve a predefined result. A business process can involve several software components from different manufacturers.

Business process step

Business process steps represent the fundamental activities that are performed within business processes Each business process step is performed either by the user or the system and takes place within a single software component.

Business scenario

A business scenario is a collection of logically related business processes that defines a complex company task, which is largely independent of other processes Examples of business scenarios are campaign management in marketing or quotation and order management in sales The sequence of the individual business processes within a business scenario represents a complete, continuous business process with a visible business benefit. If required, process variants for individual business scenarios can be defined. As a rule, business scenarios refer to business units or central functional areas in the company, although business partners from other companies can also be Included.

Though there are software solutions and software components, the actual business processes and scenarios that are performed by the employees and supported by the software must be at the forefront when implementing and running new software in the company. SAP provides detailed scenario descriptions and SAP Business Maps, which can be accessed from SAP Solution Manager, SAP Service Marketplace, and SAP Help Portal .

SAP Solution Maps for the display of processes and functions of SAP solutions at different levels of detail .

SAP Collaborative Business Maps (C-Business Maps) for describing cross company scenarios with views that vary according to requirements SAP Business Maps can be individually created or modified to complement the standard offer, for example, for customer-specific modifications.

This can be achieved by using the PC-based tool SAP Solution Composer. You can assess the quantitative customer-specific benefit that you expect-from the implementation of mySAP Business Suite solutions with the aid of SAP Business Case Builder a Web-based tool based on C-Busmess Maps.

SAP Solution Maps

SAP Solution Maps provide a quick overview of business processes and functions of SAP solutions. This applies both to general applications of the SAP Business Suite and to industry-specific solutions .

SAP Solution Maps are structured hierarchically On the highest level, the most Important processes and properties of a solution-the key capabilities are displayed with context or in partial views The lower levels present more detailed views of the respective functionalities All descriptions are from a customer or industry-oriented view and utilize the appropriate terminology.

SAP Collaborative Business Maps

Collaborative business maps show where business processes and information systems in the company meet processes and systems from other parties involved in the process. They document in detail possibilities of joint processing of distributed business scenarios and propose model solutions for various industries and business application areas .

The collaborative business maps look at both the business aspect and benefit as well as all aspects of process design, including organization structure, business information to be exchanged, and relevant information for the actual implementation of a common business process and its inclusion in an existing application landscape .

The goal of collaborative business maps is to show using an easy to understand figure, that is, a correlation-how the different company.es and participants work together, and to document the resulting value potential. This collaborative mapping enables companies to recognize qualitative and quantitative potential within a value chain and, therefore, to achieve the greatest benefit for all parties.

On the basis of Implementation experience, customer talks, and independent expert analysis, the business benefit of the collaborative business scenarios was Identified, documented, and quantified as a central part of C-Business Maps The collaboration and Integration across company boundaries can generate the following benefits for al business partners involved
  1. Competitive advantages through shortened time-to-market cycles
  2. Innovative business models and processes
  3. Growth potential through, for example, customer-specific service offers
  4. Faster information exchange
  5. Higher quality of information
  6. Cost advantages
The business view provides information on the business partners involved and offers in overview of the extent and the sequence of the collaboration between the participants Furthermore, the business view documents the business arguments and the value potential that can be realized by the participants. These form the basis for calculating the investment and the rate of return.

The marketing manager in charge of initiating a marketing campaign first obtains an overview of the current sales figures using SAP Business Information Ware house (SAP BW) The external analysis data delivered by a market research institute is also included in the analysis. Keeping in mind the market development, the marketing requirements, and the potential competitor behavior, the marketing manager identifies the products versus turnover will be increased by a marketing campaign .

The marketing manager defines the campaign name and outlines its start and end dates Like the marketing manager, the sales manager defines the campaign target group by selecting customers or prospects.

Both managers check and discuss the campaign and its target group one more time and confirm the start of the campaign. After this collaborative effort, the mailing activities arc generated and forwarded, using an external market provider (a service for sending e-mails). The marketing manager monitors the status and execution of individual mail shots. At the end of the campaign cycle, the marketing and sales managers can evaluate the effectiveness of the campaign and use this experience in the next campaign .

Various qualitative and quantitative improvements occur during the course of business. for example
  1. Improved quality of data through data consistency
  2. Reduced transaction costs through improved collaboration
  3. Integration of external and internal) analysis data
  4. Use of external market know-how
  5. Lean campaign planning and execution
  6. Concentration on core business tasks by outsourcing the campaign execution
  7. Presenting a unified image to the customer
Collaborative Business Maps as a Basis for Business Profitability Calculation

The advantages of integrated common business processes are documented as business benefits and as value potential on both pages of the business view of a e Business Map.

SAP Business Case Builder

To enable a quantitative calculation of the expected customer-specific value from using mySAP Business Suite solutions. SAP has developed SAP Business Cite Builder. As part of a profitability analysis for a planned software solution, SAP Business Case Builder offers a structured procedure for calculating ROI. taking the customer-specific situation Into account SAP Business Case Builder is structured in three parts:

• industry analysis
• Identification of a software solution for a customer-specific situation
• Creation of an investment appraisal as part of a business case .

With SAP Business Case Builder, companies can analyze and document their specific situations and compare their requirements with the solution portfolio of mySAP Business Suite. Companies can also create investment appraisals for the selected solutions using SAP Business Case Builder.

Various business scenarios can help to facilitate your reaching these goals.At the end of the detailed descriptions of the Individual applications of mySAP CRM.

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MySAP CRM Customer Relationship Management

MySAP CRM is a new generation customer relationship management software tool which helps the business better by making the customer more happy with the business service given by then company.

Isolated solutions for customer relationship management or logistics management, however powerful they may be are not enough to map and optimize cross application and cross-system business processes completely .Companies need applications that integrate seamlessly with others and enable system users to access information and functions required through a standardized interface. The Implementation, administration, and customizing of these cross-application and cross-system processes represent a great challenge SAP has met these challenges with the service-oriented concept of Enterprise Services Architecture .

MYSAP CRM is useful in integrating the following business process.
  1. • Business scenarios and processes (business solutions)
  2. • Business applications
  3. • integration and application Infrastructure
  4. • Computing infrastructure
SAP crm provides many cross applications business and industry solutions in the following areas.

mySAP Customer Relationship Management

Customer-centric services for planning, creating, and maintaining customer relationships, giving particular consideration to new possibilities using the Internet, mobile devices, and multi-channel interaction. mySAP Customer Relationship Management (mySAP CRM) supports customer interaction in all phases of the customer interaction cycle—from first contact to closing the deal and on to order management and follow-on services. To enable analytical evaluations, mySAP CRM is tightly connected with mySAP Business intelligence (mySAP Bl) and integrates the functions of SAP Business Information Warehouse (SAP BW).

mySAP Supply Chain Management

With mySAP Supply Chain Management (mySAP SCM), customers, manufacturers, distribution partners, and suppliers can be included in cross-company logistics chains . mySAP SCM delivers transparency for stock, orders, forecasts, production planning, and performance key figures, which improves customer service (on-time delivery, online availability of order status in/ormatron. and so on), manufacturing efficiency, the abiftty to react to changes In demand, order processing time, and the amount of manufacturing capacity. The planning and optimizing component, SAP Advanced Planner and Optimizer SAP APO is a core component of my SAP CRM .

mySAP Business Intelligence

mySAP Business Intelligence B SAP's solution tor collecting and managing mternal and external data Its goal is to transfer this into business knowledge using data warehouse and analysis tools. mySAP Bl conusts of the components SAP BW. SAP Strategic Enterprise Management (SAP SEM), and SAP Knowledge Management (SAP KM). The component!of mySAP BI are tightly 1integrated With mySAP CRM .

mySAP Enterprise Resource Planning

mySAP Enterprise Resource Planning (mySAP ERP) offers companies an all encompassing solution for accounting, human resource management, business management, and company-internal services. SAP R/3 Enterprise, the latest version of SAP R/3. is an integral part of mySAP ERP. as are the functions of the SAP solutions mySAP Human Resources (mySAP HR) and mySAP Financials (mySAP Fl). mySAP HR and mySAP Fl are the well-known standard SAP solutions for all human resource management and financial reporting requirements .

mySAP Mobile Business

With mySAP Mobile Business, the mySAP Business Suite breaks away from the world of desktop PCs and local networks Mobile devices, such as laptops or handheld devices, alow users to access all solutions of the mySAP Business Suite at any time and from any place mySAP Mobile Business software.

mySAP Enterprise Portal

mySAP Enterprise Portal ts SAP's customizable, role-based enterprise portal for all users along the length of the value chain. An easy-to-understand. easy-to use and easy-to-customize browser interface enables users to access all company internal and company-external information, as well as applications and services that they need In their personal work environment The screen layout of mySAP Enterprise Portal is tailored to the individual user role in the company Each user can have more than one role and can switch between these roles as required.

mySAP Marketplace

mySAP Marketplace It a complete Infrastructure for building virtual, electronic marketplaces that can serve as platforms for processing Internet-based business transactions within virtual buyer and seller communities These marketplaces are a prerequisite for dynamic n:m business relationships instead of static contacts between predefined business partners mySAP Marketplace supports electronic auctions, automated bid Invitations, sou rang, procurement by self-service, as well as catalog and content management Users access mySAP Marketplace from mySAP Enterprise Portal The purchasing and selhrig systems connected to mySAP market place are connected by open interfaces in XML (Extensible Markup language)

SAP R/3 Enterprise, the current software version for existing SAP R/3 customers and a core component of the mySAP ERP solution. Company-internal processes, such as human resource management, accounting, product development, or inventory management, are mapped in SAP R/3 Enterprise SAP R/3 Enterprise is seamlessly integrated with other solutions of the mySAP Business Suite, and the best example is , with mySAP CRM.

SAP R/3 Enterprise consists of three basic functionality areas like

  1. • Functionality from the previous release (SAP R/3 4 60. combined In SAP R/3 Enterprise Core
  2. • Functional enhancements that are packaged in SAP R/3 Enterprise Extensions
  3. • The technological platform SAP NetWeaver which, along with a stable application server, offers tools for integrating people, information, and processes

SAP R/3 Enterprise is based on the new technology SAP Netweaver and it offers a flexible enhancement concept basing on SAP R/3 Enterprise Extensions.

These enhancements are available tor the following application areas

  1. Human resource management (MR)
  2. Travel management (TM)
  3. Accounting (Fl)
  4. Product development/Product Lifecyde Management (PIA1)
  5. Logistics (SCM)
New development with SAP R/3 Enterprise is the ability to group individual configuration letting In logical units, business configuration settings which can be easily transferred to other SAP R/3 systems within the company the company wide roll out of SAP R/3 Enterprise acrcns all areas thus becomes significantly easier.

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CRM in MySAP Complete Course

CRM management software's are many in the market and MYSAP solutions are great tools of crm for best results.Customer Relationship Management is a very important part of any business to make the profits better. Enterprise resource planning is a new way of thinking business terms and providing the best service to the customers to make them happy and come back to you. There are many erp software's and MySAP is a leading ERP software with wonderfully integrated crm management software module.

Here is the list of topics about CRM, its different software's and advantage of mysap erp and its crm module.

What is Customer Relationship Management Overview and Introduction

Customer Relationship Management and mysap an introduction
CRM Management and sales and service strategy of mysap crm
MySAP CRM and customer as business partner
How Customer Relationship management makes company Leader
CRM Uses and how to get best results with CRM
CRM software solutions and mysap advantage

MySAP CRM and customer relationship management
My SAP CRM , Business Scenarios and SAP Solutions
Business View and Mysap.com
Customer Relationship Management Software and Interaction with Customer
Marketing and erp mysap crm options
Organizational Challenges with crm and mysap crm solutions
My sap crm and marketing planning


MySAP CRM System architecture and design
MySAP CRM architecture and E procurement introduction
MySAP CRM E procurement
MySAP CRM business intelligence at work
CRM data administration in mysap and business intelligence

CRM Part One

SAP CRM Business Transactions
 SAP CRM marketing Management Campaign
SAP CRM Internet sales Features
SAP CRM interaction center overview
SAP CRM Mobile sales and serviceRoles in SAP CRM
 SAP CRM Organizational Model

CRM Part Two

SAP CRM Organizational management
SAP CRM Territory Management 
CRM Product manager
CRM Business Transactions
 CRM Activity Administration in SAP
SAP CRM Partner Processing
SAP CRM Pricing
SAP CRM Actions
CRM Billing Process overview
CRM Middle ware overview
 CRM Middle ware administration and technical overview
CRM Middle ware Data Load and Monitoring
SAP Solution Manager Overview
People Centric SAP CRM Introduction
CRM Technical Infrastructure

CRM Part Three

CRM Sales Cycle Management
CRM Sales opportunity management
Sales process in Quotation and order management in CRM
Sales quotation management in CRM
SAP CRM Sales Order Management
CRM Sales features in quotation and order management
CRM Sales Contract Administration for SAP
Incentives and commission management in sales using CRM
CRM Web interaction Center Overview
CRM Interaction Center Agent Perform
CRM Technical Architecture

CRM Part Four

CRM Interaction Center Agent Perform
 CRM Technical Architecture 
CRM IC Web Client Marketing and Sales
CRM Interaction Center Support and service 
Creating Web Client Profile for SAP CRM
CRM Communication Architecture
CRM agent inbox in Interaction Center
CRM Rule Modeler in Interaction Center 
CRM Category Modeler for Web Client
CRM Interaction Center Management
SAP CRM Software Architecture

Part Five

Mobile Scenarios in SAP CRM 
Connecting Mobile Clients to SAP CRM
Administering Sites for Mobile Users in CRM
CRM Middle ware for Mobile Replication
CRM Mobile Replication Architecture 
CRM Middle ware Monitors 
CRM Middle ware replication Modeling
CRM Middle ware Software Distribution

Part Six

CRM Middle ware System Architecture
CRM Middle ware Enhancement
CRM Middle ware Data Flow
 CRM Middle ware Modelling 
CRM Adapter Overview 
CRM Software Logistics and support

Part Seven

SAP CRM Technology Overview
CRM Data Exchange with SAP R/3
CRM Data Exchange via Adapter
CRM E commerce Introduction
CRM Interaction Center System  Architecture
CRM Field Sales
People Centric SAP CRM
Analytical SAP CRm Overview
SAP CRM Solution Monitoring
CRM Backup Restoring System

Part Eight

MySAP CRM Marketing Introduction
Marketing and Advertizing in CRM
MySAP CRM Marketing Calender
SAP CRM Marketing Analytics
SAP CRM Marketing Personalized E mail
SAP CRM Marketing Segmentation
CRM Marketing Proposals
CRM Marketing and lead management


Complete  SAP ABAP Course

SAP Finance Cost Center Summery Programming Report

This sap programming report of cost center summer and finance provides a summarized view of the costs, activities, and statistical key figures that posted to cost centers. It includes both planned and actual postings, and calculates an absolute and a percentage variance. In addition to a selected period, the report lists cumulative data from the beginning of the fiscal year through the selected period.

A cost center manager would use this report to monitor actual cost center performance against planned cost center performance, both on a periodic and cumulative basis. This report allows for a consolidated view of multiple cost centers and includes the balance of all cost center postings.

You must set the Controlling area before running the programming report. Choose Accounting → Controlling → Cost centers → Environment → Set controlling area. For the examples in this section, the controlling area is set to 2000. You must enter a value in the selection fields before running the report.

You may leave the cost center and cost element selection blank, so that all cost elements are selected. If you enter cost center groups and cost element groups, they must have already been set up. If they contain subtotals, hierarchy nodes should be created within the groups. Each hierarchy node then subtotals in this report.

To run this ABAP report, use one of the following access options:

Information systems → Accounting → Overhead costs
Cost centers → Report selection

From the reporting tree, choose the following report:
Plan/Actual Comparison → CCtr: Ongoing Period/Cumulated → CCtr: Current Period/Cumulated.

OR

Choose System → Services → Reporting and enter J1SISTQX in the Program field.
Then, choose Execute to run the report.

The sap system displays four columns for all sections of the report, including actual postings, planned data, and a calculation of the variance between the two, both as an absolute value and as a percentage (calculated by dividing the actual data by the planned).

By double-clicking on any subtotals in the report, the detail that makes up each subtotal can either be hidden or displayed. For example, double-clicking on the Internal activities line will hide the cost element detail. To display this detail again, double-click on this line.

This SAP ABAP report contains data obtained from cost center postings. As such, the data cannot be changed or manipulated from the report.

Example with screen shots of cost center report summery :

A cost center manager wants to monitor the variances for the cost center for the current period, as well as for the year. This report shows detailed postings for a cost center, including all planned and actual costs, activities, and statistical key figures.

To access the first screen for this report, choose Information systems → Accounting → Overhead costs Cost centers → Report selection. or

From the reporting tree, select the following report:
Plan/Actual Comparison → CCtr: Ongoing Period/Cumulated → CCtr: Current Period/Cumulated.

The out put screen is shown below.

The numbers of screen shots explains the following.

1. Under Selection values, enter 2000 in Controlling area.
2. Enter the year in Fiscal year (for example, 1997). This report runs for only one fiscal year at a time.
3. Enter 9 in Period. This entry means that all values from period 1 through period 9 will be selected for analysis of cumulative planned versus actual postings.
4. Enter 0 in Plan version.
5. Enter 3200 in Or value(s). You can also enter a range of cost centers, or a cost center group.
6. Enter OAS-TOTAL in Cost element group. This contains all cost elements.
7. Choose Execute.

The first screen of the report shows the cost elements, for which actual and planned costs are posted in the cost center.

The columns to the left of the cost elements contain the data for the selected period.
The columns to the right of the cost elements contain the data for the cumulative fiscal year through the selected period. Cost elements that are included in the cost element group, but for which no postings were made.

8. Choose Page Down to navigate to the next block of data.

This section of the screen shows the remaining cost element data. In this example, all cost elements posted to the cost center did not fit on the previous screen.

9. Choose Page Down to navigate to the next block of data.

These columns contain statistical postings made to the cost center. These cost elements posted to a controlling object, such as an internal order, but with a statistical reference to this cost center. These statistical postings are not reflected in the “real” postings seen in the previous section .

10. Choose Page Down to navigate to the next block of data.

These columns contain the activity quantities and corresponding unit of measure used in the postings, along with the absolute and percentage variances.

11. Choose Page Down to navigate to the next block of data.

The columns list the postings to statistical key figures, with the corresponding unit of measure. Absolute and percentage variances are calculated.


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CRM Software Solutions and SAP Aadvantages

Customer Relationship management will make a good difference in making the business better and get better profits and choosing a proper software will help to make this tool more productive and give better profits. Previously we have discussed regarding Customer relationship management and SAP and this post deals with different kinds of software solutions available and each crm's advantages and disadvantages.

Choosing a proper crm software shall give following advantages.


  1. Increase in sales
  2. Increase in profitability
  3. Improved customer loyalty
  4. Achievement of competitive advantages
  5. Reduction in coils
  6. Access to new customer communication channels
The primary challenge companies face when introducing a CRM solution is to achieve these goals through the balanced interplay between CRM m formation technology. CRM company strategy, and organisational measures .

Through crm the introduction of an efficient call center solution with its potential to reduce customer waiting limes and enable customer Questions to be answered faster and more accurately by trained specialists offers direct value for everyone involved. The increased customer and employee satisfaction that results because of the implemented CRM solution directly helps the company to achieve its business objectives .

Individual customer requirements became the stating point of extensive value chains, and collaboration between companies became a important factor.

By using Innovative solutions to manage the entire logistics chain, companies can integrate their customers, sales partners, and suppliers In a virtual, customer centric process network Individual customer requirements triggers eitensive business processes during which the software systems involved exchange relevant information on demand, forecasts, availability of stock, and production capacity in real time.

Taking customer orientation seriously also means paying attention to the individual customer and company requirements from each industry Service provider customers nave different requirements from and in the characteristics of their preferred distribution channels CRM software vendors should reorganize these differences and take them Into account in their solutions.

Operational CRM support the business processes that are directly aimed at the customer in the areas of marketing, sales, service, and company management.

Sales applications concentrate on the planning of sales activities and the management of quotations, orders, and purchasing and leasing contracts The goal of sales is to guide qualified leads to the doited line of the contract. For this sales emp'oyees in each region maintain customer relationships and agree on deadlines on customer contracts. The starting problem is for negotiations stem from either the product price or from changes to the product
specification .

The operational daily business of CRM' is no longer limited to receiving customer calls and producing written responses to questions and requested offers. Instead marketing, sales, and service employees use all available the available communication channels and proactively approach potential prospects and existing customers.

Interaction center agents carry out telephone based campaigns, distribute products via telesales activities, and answer service queries as part of the help desk .Field employees are equipped with mobile devices and use mobile marketing applications , sales applications from sales force automaton, and service components.

Analytical CRM

Analytical CRM aids the preparation, support, and optimization of customer-oriented decision processes internally and externally.The basis for this is a detailed customer database in connection with data warehouse and OIAP (online analytical processing) functions, at well as further planning, optimization, and simulation functions.

The goal of analytical CRM is to gain a solid understanding of customer satisfaction and possible future customer behavior, to determine the basis for decision-making in sales and marketing, to support customer-related planning, and to optimize operational processes such as marketing and promotion activities In this sense, analytical CRM does not constitute a specific application for selected employees, rather, it is a daily tool for everyone involved with customer-oriented processes.

Collaborative or cross-company CRM enables companies, business partners, and customers to work together in the area of marketing. sales and service. E-marketing focuses on the introduction of new products to the market (product launch) with the close collaboration of manufacturers, traders, market research companies, and customers. E-marketing also looks at the planning and execution of marketing campaigns together with marketing service providers These collaborative partners provide personalized product demos and training on the Internet, offer a platform for online chats, and support virtual communities of customers, suppliers, and business partners (Internet communities).

The collaboration in the area of e-service ranges from the provision of online services as self-service offers, to running a joint solution database, to collaborative processing of customer complaints by service providers, traders, and manufacturers.

Channel manager helps to build up and maintain Indirect customer sales channels through sale traders, resellers, distribution centers, service provided, marketplace providers, hosting and outsourcing partners, and so on . Sales partners, for example , receive acccss to jointly used customer, prospect, product and marketing Information , or specific partner training units.

Extended order management enables the coordination of orders across all software systems Involved. One can no longer assume that orders are processed using a single, central fulfillment system.

The core philosophy of customer relationship management is to optimize company profitability by building up and maintaining personalized relationships with individual customers. After various C R M software vendors tried t o reach this goal. Industry specific crm software is available now a days for the requirement of customer.

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CRM Uses and How to get best results with CRM

Customer oriented markets are characterized by close relationships between customers and companies and crm helps to build better relations with customer.

1• Both customers and companies benefit measurably from these relationships.

2• The relationships ate iterative in nature. Processing business transactions becomes easier with each transaction Customers continue to return to a vendor when the vendor makes it as convenient as possible to process recurring business transactions.

Trouble-free relationships create mutual trust In the course of the relationship, the willingness to disclose personal and sensitive information grows. In this way. vendors gradually become valued and trusted advisors for their customers.

The heart of all business activities lies with the individual customers and the information about these customers.

CRM is a collective term for processes and strategies regarding individualized relationships between enterprises and customers, prospects, and business partners (for marketing, sales, and service) with the goal of winning new customers, extending existing customer relationships across the entire customer life cycle, and improving competitiveness and business success by optimizing the profitability of individualized customer relationships.

Companies shall decide their strategies regarding customer relations and how much priority has to be given for which and what kind of customer ? Crm success depends on strategy but not the software that much though it plays a sigificant role as a tool.

CRM it more than just software-supported process automation in marketing, sales, service, and management It is also more than a collection of methods on how to increase the efficiency of this process Customer relationship management for a company means being well-informed and being able to interact with profitable or potentially profitable customers while taking their individual needs into consideration In this way.

CRM is a business philosophy and is in no way limited to the implementation of any particular kind of CRM software solution.

1• The organizational realization of the CRM business strategy as a company-wide task with business processes whose goal Is to satisfy individual customer needs thai transcend departments

2• A powerful CRM software solution with an appropriate technical system landscape Information logistics ensures that all CRM information Is consistent and easily accessible to the employees concerned.

3• Customer data belongs to the company and must not be buried in the racks or hidden In the notebooks of Its employees

4• The introduction of methods and processes to determine the success of the Implementation of the CRM business strategy.

TO get success with CRM, individual data about each person must be entered and stored It is imperative that this data be protected against any misuse so as not to endanger the success of a CRM initiative. Only If customers can be assured that their personal data is protected and their privacy is respected will they be willing to disclose the data required for successful customer relationship management.

Customer data and its importance for CRM:

1. First, you must determine what information about Individual* should be recorded (economy of data collection).

2. Furthermore, you must define how this Information is to be used.

3. An assurance by your company regarding how this information wilt not be used will generate additional trust on the part of your customers.

4 Everyone should be informed of the benefit he or she will reserve by having the data recorded like Faster service, lower costs and Personalized offer etc.

5 All users should be shown how to preserve their data protection interests and how to minimize the risk of Their data being misused .

6. Another factor to consider is that individuals can modify personal data that has been saved .

7. it should also be explained in which circumstances people are to be notified regarding such critical occurrences as mandates, hacker attacks, and other possible violations of their personal data.

8 It Is vital to name an employee as the person responsible for ensuring data security within the company so that customers can contact that person in the event of questions or problems.

9 Companies should also define situations in which they accept or reject responsibility for damages that resulted from a breach in data protection .

10. Everyone should know how to prevent someone else from accessing the data, or how to delete personal data if necessary.

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SAP EDI Outbound Scenario Examples

SAP is a wonderful ERP software and electronic data interface and it can be used in different ways and methods. It can be executed with message control and EDI with out message control and via function module.

Executing the Process of payment order with edi without message control

In the execution phase, you generate payments for outstanding invoices. You can view a list of open invoices using transaction FBL1. If no invoices are outstanding, the payment run will not produce any output.

The payment run process is a two−step process: proposal run and payment run. After you complete the proposal run, you can execute the IDoc generation program, RFFOEDI1. This step generates the test IDocs for verification. After you verify the proposal run, you execute the payment run. After the1 payment run is finished, you execute the RFFOEDI1 program again to generate the actual IDocs to be sent to the bank and the vendor.

Another program, RFFOEDI2, resets the status of the outbound EDI process. This program is useful if you have to retransmit an IDoc. RFFOEDI1 does not allow you to retransmit unless the status has been set by RFFOEDI2.

Entering Invoices

The Transaction code is : F−43 (Vendor Invoice), MRHR (Any Invoice) and the menu Path is logistics, Materials Management, Invoice Verification, Invoice Verification, Document Entry, Enter Invoice.

This step creates an invoice online. An invoice can also be created via EDI. In the invoice, enter the vendor line item for charges from the vendor, as shown in Figure . Balance the payment by creating an entry for the G/L account against which the document will be posted. You can enter the same G/L account as entered in the bank account.


The Payment Proposal Run can be done with sap transaction code F110 and the menu Path: Accounting, Financial Accounting, Accounts Payable, Periodic Processing, Payments.

The proposal run creates the payment proposal. Each run is given a unique ID, which is entered on the first screen. The proposal run entails several steps.

Maintaining Parameters

You must specify the selection parameters for invoices that need to be paid, as shown in Figure first . You can select the vendors, payment method, posting date, and so on. You should also specify the Additional Log parameters to log detailed information about the run, as shown in Figure second.

After you save the parameters, the screen displays the current status, as shown in given Figure indicating that parameters have been maintained.

This EDI post is in continuation with previous posts to EDI without message control introduction and introduction to edi process of payment order with out message control.

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Customer Relationship Management Makes Company Leader

CRM shall help a company better and make it a leader in the market.To reach a leading market position, a company must be significantly better than the competition in at least one discipline. like product leadership or having a good customer relationship and know about their customers well.It can then preserve and continue to improve its market advantage .

Being a leader in the market helps to consolidate because
  1. Customers prefer market leaders .
  2. It is easier for market leaders to enter new markets.
  3. Strong market leaders represent a high market entry barrier for new competitors.
  4. Market leaders can negotiate attractive agreements with business partners, which hinders market entry for potential competitors.
  5. Market leaders are able to achieve higher market margins.
  6. Market leaders can use their market presence to dictate the rules for contesting market share in their favor.
Product leadership means that a company can offer products or services that are superior to those of its competitors. Companies that base their competitive strategy on product leadership first need a strong, flexible research and development organization with employees who think and act innovatively, can develop visions into products, can quickly adapt to changing conditions, and know the market, competitors' products, and potential development partners.

Companies that are characterized by an exceptional operational and organizational structure achieve competitive advantages by establishing effective production, sales, and service processes, and by being able to offer products that are competitively priced and less error-prone. Prerequisites for companies acknowledged to have such operational excellence are extremely standardized, simple, and integrated business processes that are centrally planned and strictly controlled, allowing little room for employee creativity.

Companies with customer intimacy do their best to provide their customers with the exact products or services they require within the context of a tailored overall solution. A prerequisite for customer intimacy is a corporate culture that treats customers differently according to their individual requirements and is interested in finding specific rather than general solutions.

This kind of corporate culture seeks to forge long-lasting customer relationships and is based on a corporate structure in which decisions are often made by individual employees working very closely with customers.

A close customer relationship, however, does not mean that a company should treat each customer with the same degree of attention. Companies must focus on the more potentially profitable customers to reach their business objectives.

The maintenance of customer relationships, which is the starting point for all central business processes, thus becomes even more of an obligation. Operational reorganization is recognized as a value by the customer and leads to Improved customer relationships. The same applies for product leadership.

Good CRM and the customer intimacy it brings enable new customer requirements to be recognized earlier and satisfied by suitable products or services more quickly than by other companies. In this way. effective CRM strengthens product leadership and simultaneously boosts customer satisfaction and readiness to buy because of superior products.

Companies can achieve a leading market position when they are continually able to create an actual value for a well defined target customer group within the market Prerequisites for defining a target customer group include a detailed knowledge of the customers, their expectations, and their buying habits, and a close relationship with profitable customers and prospects that positively Influences their buying behavior.

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ERP Advantages and ERP Project Launch

Before investing money and implementing enterprise resource planning the company shall analyze the benefits of erp .

Advantages of ERP:

1. Better sales and service is a serious gain.
2. It helps it shipping items on time to any where.
3. We can ship goods in less time.
4. Sales people can concentrate on sales rather than bothering about sales.
5. Customer service can be improved.
6. Productivity of labor increases by providing all the components at one palce .
7. Reduce purchase cost by providing the advance vision reports and procuring the data when
required over the market with best price.
8. Purchase cost will be reduced.
9. ERP reduces inventories.
10. The space available in the company will be used effectively.
11. Cash flow will be improved.
12.Productivity will be improved.
13. Employees job satisfaction will be better .

Cost and benefit analysis of Enterprise resource Planning:

This can be done either by top level people of the company or by the joint venture of middle level and high level people of the company.

The problem with high level committee is there won't be enough consensus among the total employees which is not desirable and joint group is advisable.

First higher level people of a module shall be educated regarding ERP and they shall do some home work and analysis regarding this implementation with number of meetings.

The cost and benefit shall be done in a conservative manner and shall not be over estimated the benefits so that people stay positive.

Having a good leader like general manager on the job through out the process of installation is a good idea and changing them will effect the process of erp implementation.

Who can be a ERP Project Leader ?

A person who is very much involved in the business shall be appointed as a project leader of erp and shall be made free from all other business jobs.

An outsider shall not be chosen like a project leader as he is not in touch with business process and people around him.To get the benifit of enterprise resource palnning the leader shall be well femilier with the business flow of the company.

The project leader of erp shall have operational knowledge of the business.Selecting a system person as head may give the disadvantage of not knowing what is the business process is exatly and the operational people won't have a good rappout which altimately effect the success of ERP project.


Project leader shall be the best person of the company who understand the business best.

If the operations head of a department is there in the company for more than five years with good skills he may suite to the job.

He shall have a good track record,good in managing the people and has excellent communication skills.

He shall the one who trusts and respects the peers.

Duty of ERP project leader :

Over seeing the education of erp to the entire team of company.

Follow up of the project schedule and seeing that they are as per plan.

The general way that project leader work and report as shown in the figure ERP TEAM.

Any way depanding on the company each one may have different structure and for a very big business with different wings it can have project leaders both for erp wing and software implementation wing and both of them can represenet and report further to company head about the progress of the project.

Project leaders can create a speific team of experts to study a specific issue which need a deep study of understanding and they will report back to team in a specified time.This is to make sure that all functioning of erp project is good.


During the process of implementing erp the form need a professional guidenace who are all ready there in their past during the process of implementing and running business with erp and femilier with the problems that are forth coming.

These expert guide the general manager,project leader,project team about the problems and guide them about the measures to be taken. The expert will ask all critical questions about the business and its erp implementation and the top management and project team shall look after all thease matters of concern before implementing the logic of erp. The outside expert act like a adviser for the erp project and his job is very critical in the success of implementing erp .

ERP makes the operational performance of business much better and hence it leads to big financial benefits to the company and self satisfaction and carrier growth to the employees.It is like win and win situation.

So the major initial steps in erp project are

1. Making a vision statement for project implementation.
2.What is the money going to spend on this process and what are the advantages ?
3.How to organize erp project?
4.Having a set of goals for specific time and how they are performed ?

These things shall be taken care by the high level people of the company together and analyze through out the implementation process.

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