MySAP CRM Customer Relationship Management

MySAP CRM is a new generation customer relationship management software tool which helps the business better by making the customer more happy with the business service given by then company.

Isolated solutions for customer relationship management or logistics management, however powerful they may be are not enough to map and optimize cross application and cross-system business processes completely .Companies need applications that integrate seamlessly with others and enable system users to access information and functions required through a standardized interface. The Implementation, administration, and customizing of these cross-application and cross-system processes represent a great challenge SAP has met these challenges with the service-oriented concept of Enterprise Services Architecture .

MYSAP CRM is useful in integrating the following business process.

1. • Business scenarios and processes (business solutions)
2. • Business applications
3. • integration and application Infrastructure
4. • Computing infrastructure

SAP crm provides many cross applications business and industry solutions in the following areas.

mySAP Customer Relationship Management

Customer-centric services for planning, creating, and maintaining customer relationships, giving particular consideration to new possibilities using the Internet, mobile devices, and multi-channel interaction. mySAP Customer Relationship Management (mySAP CRM) supports customer interaction in all phases of the customer interaction cycle—from first contact to closing the deal and on to order management and follow-on services. To enable analytical evaluations, mySAP CRM is tightly connected with mySAP Business intelligence (mySAP Bl) and integrates the functions of SAP Business Information Warehouse (SAP BW).

mySAP Supply Chain Management

With mySAP Supply Chain Management (mySAP SCM), customers, manufacturers, distribution partners, and suppliers can be included in cross-company logistics chains . mySAP SCM delivers transparency for stock, orders, forecasts, production planning, and performance key figures, which improves customer service (on-time delivery, online availability of order status in/ormatron. and so on), manufacturing efficiency, the abiftty to react to changes In demand, order processing time, and the amount of manufacturing capacity. The planning and optimizing component, SAP Advanced Planner and Optimizer SAP APO is a core component of my SAP CRM .

mySAP Business Intelligence

mySAP Business Intelligence B SAP's solution tor collecting and managing mternal and external data Its goal is to transfer this into business knowledge using data warehouse and analysis tools. mySAP Bl conusts of the components SAP BW. SAP Strategic Enterprise Management (SAP SEM), and SAP Knowledge Management (SAP KM). The component!of mySAP BI are tightly 1integrated With mySAP CRM .

mySAP Enterprise Resource Planning

mySAP Enterprise Resource Planning (mySAP ERP) offers companies an all encompassing solution for accounting, human resource management, business management, and company-internal services. SAP R/3 Enterprise, the latest version of SAP R/3. is an integral part of mySAP ERP. as are the functions of the SAP solutions mySAP Human Resources (mySAP HR) and mySAP Financials (mySAP Fl). mySAP HR and mySAP Fl are the well-known standard SAP solutions for all human resource management and financial reporting requirements .

mySAP Mobile Business

With mySAP Mobile Business, the mySAP Business Suite breaks away from the world of desktop PCs and local networks Mobile devices, such as laptops or handheld devices, alow users to access all solutions of the mySAP Business Suite at any time and from any place mySAP Mobile Business software.

mySAP Enterprise Portal

mySAP Enterprise Portal ts SAP's customizable, role-based enterprise portal for all users along the length of the value chain. An easy-to-understand. easy-to use and easy-to-customize browser interface enables users to access all company internal and company-external information, as well as applications and services that they need In their personal work environment The screen layout of mySAP Enterprise Portal is tailored to the individual user role in the company Each user can have more than one role and can switch between these roles as required.

mySAP Marketplace

mySAP Marketplace It a complete Infrastructure for building virtual, electronic marketplaces that can serve as platforms for processing Internet-based business transactions within virtual buyer and seller communities These marketplaces are a prerequisite for dynamic n:m business relationships instead of static contacts between predefined business partners mySAP Marketplace supports electronic auctions, automated bid Invitations, sou rang, procurement by self-service, as well as catalog and content management Users access mySAP Marketplace from mySAP Enterprise Portal The purchasing and selhrig systems connected to mySAP market place are connected by open interfaces in XML (Extensible Markup language)

SAP R/3 Enterprise, the current software version for existing SAP R/3 customers and a core component of the mySAP ERP solution. Company-internal processes, such as human resource management, accounting, product development, or inventory management, are mapped in SAP R/3 Enterprise SAP R/3 Enterprise is seamlessly integrated with other solutions of the mySAP Business Suite, and the best example is , with mySAP CRM.

SAP R/3 Enterprise consists of three basic functionality areas like

1. • Functionality from the previous release (SAP R/3 4 60. combined In SAP R/3 Enterprise Core
2. • Functional enhancements that are packaged in SAP R/3 Enterprise Extensions
3. • The technological platform SAP NetWeaver which, along with a stable application server, offers tools for integrating people, information, and processes

SAP R/3 Enterprise is based on the new technology SAP Netweaver and it offers a flexible enhancement concept basing on SAP R/3 Enterprise Extensions.

These enhancements are available tor the following application areas

1. Human resource management (MR)
2. Travel management (TM)
3. Accounting (Fl)
4. Product development/Product Lifecyde Management (PIA1)
5. Logistics (SCM)

New development with SAP R/3 Enterprise is the ability to group individual configuration letting In logical units, business configuration settings which can be easily transferred to other SAP R/3 systems within the company the company wide roll out of SAP R/3 Enterprise acrcns all areas thus becomes significantly easier.

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CRM in MySAP Complete Course

CRM management software's are many in the market and MYSAP solutions are great tools of crm for best results.Customer Relationship Management is a very important part of any business to make the profits better. Enterprise resource planning is a new way of thinking business terms and providing the best service to the customers to make them happy and come back to you. There are many erp software's and MySAP is a leading ERP software with wonderfully integrated crm management software module.

Here is the list of topics about CRM, its different software's and advantage of mysap erp and its crm module.

What is Customer Relationship Management Overview and Introduction

Customer Relationship Management and mysap an introduction
CRM Management and sales and service strategy of mysap crm
MySAP CRM and customer as business partner
How Customer Relationship management makes company Leader
CRM Uses and how to get best results with CRM
CRM software solutions and mysap advantage

MySAP CRM and customer relationship management
My SAP CRM , Business Scenarios and SAP Solutions
Business View and Mysap.com
Customer Relationship Management Software and Interaction with Customer
Marketing and erp mysap crm options
Organizational Challenges with crm and mysap crm solutions
My sap crm and marketing planning


MySAP CRM System architecture and design
MySAP CRM architecture and E procurement introduction
MySAP CRM E procurement
MySAP CRM business intelligence at work
CRM data administration in mysap and business intelligence

CRM Part One

SAP CRM Business Transactions
 SAP CRM marketing Management Campaign
SAP CRM Internet sales Features
SAP CRM interaction center overview
SAP CRM Mobile sales and serviceRoles in SAP CRM
 SAP CRM Organizational Model

CRM Part Two

SAP CRM Organizational management
SAP CRM Territory Management 
CRM Product manager
CRM Business Transactions
 CRM Activity Administration in SAP
SAP CRM Partner Processing
SAP CRM Pricing
SAP CRM Actions
CRM Billing Process overview
CRM Middle ware overview
 CRM Middle ware administration and technical overview
CRM Middle ware Data Load and Monitoring
SAP Solution Manager Overview
People Centric SAP CRM Introduction
CRM Technical Infrastructure

CRM Part Three

CRM Sales Cycle Management
CRM Sales opportunity management
Sales process in Quotation and order management in CRM
Sales quotation management in CRM
SAP CRM Sales Order Management
CRM Sales features in quotation and order management
CRM Sales Contract Administration for SAP
Incentives and commission management in sales using CRM
CRM Web interaction Center Overview
CRM Interaction Center Agent Perform
CRM Technical Architecture

CRM Part Four

CRM Interaction Center Agent Perform
 CRM Technical Architecture 
CRM IC Web Client Marketing and Sales
CRM Interaction Center Support and service 
Creating Web Client Profile for SAP CRM
CRM Communication Architecture
CRM agent inbox in Interaction Center
CRM Rule Modeler in Interaction Center 
CRM Category Modeler for Web Client
CRM Interaction Center Management
SAP CRM Software Architecture

Part Five

Mobile Scenarios in SAP CRM 
Connecting Mobile Clients to SAP CRM
Administering Sites for Mobile Users in CRM
CRM Middle ware for Mobile Replication
CRM Mobile Replication Architecture 
CRM Middle ware Monitors 
CRM Middle ware replication Modeling
CRM Middle ware Software Distribution

Part Six

CRM Middle ware System Architecture
CRM Middle ware Enhancement
CRM Middle ware Data Flow
 CRM Middle ware Modelling 
CRM Adapter Overview 
CRM Software Logistics and support

Part Seven

SAP CRM Technology Overview
CRM Data Exchange with SAP R/3
CRM Data Exchange via Adapter
CRM E commerce Introduction
CRM Interaction Center System  Architecture
CRM Field Sales
People Centric SAP CRM
Analytical SAP CRm Overview
SAP CRM Solution Monitoring
CRM Backup Restoring System

Part Eight

MySAP CRM Marketing Introduction
Marketing and Advertizing in CRM
MySAP CRM Marketing Calender
SAP CRM Marketing Analytics
SAP CRM Marketing Personalized E mail
SAP CRM Marketing Segmentation
CRM Marketing Proposals
CRM Marketing and lead management

Complete  SAP ABAP Course

EDI
BAPI
BADI
ALE IDOC
ERP Overview
My SAP
SAP CRM

SAP Finance Cost Center Summery Programming Report

This sap programming report of cost center summer and finance provides a summarized view of the costs, activities, and statistical key figures that posted to cost centers. It includes both planned and actual postings, and calculates an absolute and a percentage variance. In addition to a selected period, the report lists cumulative data from the beginning of the fiscal year through the selected period.

A cost center manager would use this report to monitor actual cost center performance against planned cost center performance, both on a periodic and cumulative basis. This report allows for a consolidated view of multiple cost centers and includes the balance of all cost center postings.

You must set the Controlling area before running the programming report. Choose Accounting → Controlling → Cost centers → Environment → Set controlling area. For the examples in this section, the controlling area is set to 2000. You must enter a value in the selection fields before running the report.

You may leave the cost center and cost element selection blank, so that all cost elements are selected. If you enter cost center groups and cost element groups, they must have already been set up. If they contain subtotals, hierarchy nodes should be created within the groups. Each hierarchy node then subtotals in this report.

To run this ABAP report, use one of the following access options:

Information systems → Accounting → Overhead costs
Cost centers → Report selection

From the reporting tree, choose the following report:
Plan/Actual Comparison → CCtr: Ongoing Period/Cumulated → CCtr: Current Period/Cumulated.

OR

Choose System → Services → Reporting and enter J1SISTQX in the Program field.
Then, choose Execute to run the report.

The sap system displays four columns for all sections of the report, including actual postings, planned data, and a calculation of the variance between the two, both as an absolute value and as a percentage (calculated by dividing the actual data by the planned).

By double-clicking on any subtotals in the report, the detail that makes up each subtotal can either be hidden or displayed. For example, double-clicking on the Internal activities line will hide the cost element detail. To display this detail again, double-click on this line.

This SAP ABAP report contains data obtained from cost center postings. As such, the data cannot be changed or manipulated from the report.

Example with screen shots of cost center report summery :

A cost center manager wants to monitor the variances for the cost center for the current period, as well as for the year. This report shows detailed postings for a cost center, including all planned and actual costs, activities, and statistical key figures.

To access the first screen for this report, choose Information systems → Accounting → Overhead costs Cost centers → Report selection. or

From the reporting tree, select the following report:
Plan/Actual Comparison → CCtr: Ongoing Period/Cumulated → CCtr: Current Period/Cumulated.

The out put screen is shown below.

The numbers of screen shots explains the following.

1. Under Selection values, enter 2000 in Controlling area.
2. Enter the year in Fiscal year (for example, 1997). This report runs for only one fiscal year at a time.
3. Enter 9 in Period. This entry means that all values from period 1 through period 9 will be selected for analysis of cumulative planned versus actual postings.
4. Enter 0 in Plan version.
5. Enter 3200 in Or value(s). You can also enter a range of cost centers, or a cost center group.
6. Enter OAS-TOTAL in Cost element group. This contains all cost elements.
7. Choose Execute.

The first screen of the report shows the cost elements, for which actual and planned costs are posted in the cost center.

The columns to the left of the cost elements contain the data for the selected period.
The columns to the right of the cost elements contain the data for the cumulative fiscal year through the selected period. Cost elements that are included in the cost element group, but for which no postings were made.

8. Choose Page Down to navigate to the next block of data.

This section of the screen shows the remaining cost element data. In this example, all cost elements posted to the cost center did not fit on the previous screen.

9. Choose Page Down to navigate to the next block of data.

These columns contain statistical postings made to the cost center. These cost elements posted to a controlling object, such as an internal order, but with a statistical reference to this cost center. These statistical postings are not reflected in the “real” postings seen in the previous section .

10. Choose Page Down to navigate to the next block of data.

These columns contain the activity quantities and corresponding unit of measure used in the postings, along with the absolute and percentage variances.

11. Choose Page Down to navigate to the next block of data.

The columns list the postings to statistical key figures, with the corresponding unit of measure. Absolute and percentage variances are calculated.


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CRM Software Solutions and SAP Aadvantages

Customer Relationship management will make a good difference in making the business better and get better profits and choosing a proper software will help to make this tool more productive and give better profits. Previously we have discussed regarding Customer relationship management and SAP and this post deals with different kinds of software solutions available and each crm's advantages and disadvantages.

Choosing a proper crm software shall give following advantages.

1. Increase in sales
2. Increase in profitability
3. Improved customer loyalty
4. Achievement of competitive advantages
5. Reduction in coils
6. Access to new customer communication channels

The primary challenge companies face when introducing a CRM solution is to achieve these goals through the balanced interplay between CRM m formation technology. CRM company strategy, and organisational measures .

Through crm the introduction of an efficient call center solution with its potential to reduce customer waiting limes and enable customer Questions to be answered faster and more accurately by trained specialists offers direct value for everyone involved. The increased customer and employee satisfaction that results because of the implemented CRM solution directly helps the company to achieve its business objectives .

Individual customer requirements became the stating point of extensive value chains, and collaboration between companies became a important factor.

By using Innovative solutions to manage the entire logistics chain, companies can integrate their customers, sales partners, and suppliers In a virtual, customer centric process network Individual customer requirements triggers eitensive business processes during which the software systems involved exchange relevant information on demand, forecasts, availability of stock, and production capacity in real time.

Taking customer orientation seriously also means paying attention to the individual customer and company requirements from each industry Service provider customers nave different requirements from and in the characteristics of their preferred distribution channels CRM software vendors should reorganize these differences and take them Into account in their solutions.

Operational CRM support the business processes that are directly aimed at the customer in the areas of marketing, sales, service, and company management.

Sales applications concentrate on the planning of sales activities and the management of quotations, orders, and purchasing and leasing contracts The goal of sales is to guide qualified leads to the doited line of the contract. For this sales emp'oyees in each region maintain customer relationships and agree on deadlines on customer contracts. The starting problem is for negotiations stem from either the product price or from changes to the product
specification .

The operational daily business of CRM' is no longer limited to receiving customer calls and producing written responses to questions and requested offers. Instead marketing, sales, and service employees use all available the available communication channels and proactively approach potential prospects and existing customers.

Interaction center agents carry out telephone based campaigns, distribute products via telesales activities, and answer service queries as part of the help desk .Field employees are equipped with mobile devices and use mobile marketing applications , sales applications from sales force automaton, and service components.

Analytical CRM

Analytical CRM aids the preparation, support, and optimization of customer-oriented decision processes internally and externally.The basis for this is a detailed customer database in connection with data warehouse and OIAP (online analytical processing) functions, at well as further planning, optimization, and simulation functions.

The goal of analytical CRM is to gain a solid understanding of customer satisfaction and possible future customer behavior, to determine the basis for decision-making in sales and marketing, to support customer-related planning, and to optimize operational processes such as marketing and promotion activities In this sense, analytical CRM does not constitute a specific application for selected employees, rather, it is a daily tool for everyone involved with customer-oriented processes.

Collaborative or cross-company CRM enables companies, business partners, and customers to work together in the area of marketing. sales and service. E-marketing focuses on the introduction of new products to the market (product launch) with the close collaboration of manufacturers, traders, market research companies, and customers. E-marketing also looks at the planning and execution of marketing campaigns together with marketing service providers These collaborative partners provide personalized product demos and training on the Internet, offer a platform for online chats, and support virtual communities of customers, suppliers, and business partners (Internet communities).

The collaboration in the area of e-service ranges from the provision of online services as self-service offers, to running a joint solution database, to collaborative processing of customer complaints by service providers, traders, and manufacturers.

Channel manager helps to build up and maintain Indirect customer sales channels through sale traders, resellers, distribution centers, service provided, marketplace providers, hosting and outsourcing partners, and so on . Sales partners, for example , receive acccss to jointly used customer, prospect, product and marketing Information , or specific partner training units.

Extended order management enables the coordination of orders across all software systems Involved. One can no longer assume that orders are processed using a single, central fulfillment system.

The core philosophy of customer relationship management is to optimize company profitability by building up and maintaining personalized relationships with individual customers. After various C R M software vendors tried t o reach this goal. Industry specific crm software is available now a days for the requirement of customer.

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CRM Uses and How to get best results with CRM

Customer oriented markets are characterized by close relationships between customers and companies and crm helps to build better relations with customer.

1• Both customers and companies benefit measurably from these relationships.

2• The relationships ate iterative in nature. Processing business transactions becomes easier with each transaction Customers continue to return to a vendor when the vendor makes it as convenient as possible to process recurring business transactions.

Trouble-free relationships create mutual trust In the course of the relationship, the willingness to disclose personal and sensitive information grows. In this way. vendors gradually become valued and trusted advisors for their customers.

The heart of all business activities lies with the individual customers and the information about these customers.

CRM is a collective term for processes and strategies regarding individualized relationships between enterprises and customers, prospects, and business partners (for marketing, sales, and service) with the goal of winning new customers, extending existing customer relationships across the entire customer life cycle, and improving competitiveness and business success by optimizing the profitability of individualized customer relationships.

Companies shall decide their strategies regarding customer relations and how much priority has to be given for which and what kind of customer ? Crm success depends on strategy but not the software that much though it plays a sigificant role as a tool.

CRM it more than just software-supported process automation in marketing, sales, service, and management It is also more than a collection of methods on how to increase the efficiency of this process Customer relationship management for a company means being well-informed and being able to interact with profitable or potentially profitable customers while taking their individual needs into consideration In this way.

CRM is a business philosophy and is in no way limited to the implementation of any particular kind of CRM software solution.

1• The organizational realization of the CRM business strategy as a company-wide task with business processes whose goal Is to satisfy individual customer needs thai transcend departments

2• A powerful CRM software solution with an appropriate technical system landscape Information logistics ensures that all CRM information Is consistent and easily accessible to the employees concerned.

3• Customer data belongs to the company and must not be buried in the racks or hidden In the notebooks of Its employees

4• The introduction of methods and processes to determine the success of the Implementation of the CRM business strategy.

TO get success with CRM, individual data about each person must be entered and stored It is imperative that this data be protected against any misuse so as not to endanger the success of a CRM initiative. Only If customers can be assured that their personal data is protected and their privacy is respected will they be willing to disclose the data required for successful customer relationship management.

Customer data and its importance for CRM:

1. First, you must determine what information about Individual* should be recorded (economy of data collection).

2. Furthermore, you must define how this Information is to be used.

3. An assurance by your company regarding how this information wilt not be used will generate additional trust on the part of your customers.

4 Everyone should be informed of the benefit he or she will reserve by having the data recorded like Faster service, lower costs and Personalized offer etc.

5 All users should be shown how to preserve their data protection interests and how to minimize the risk of Their data being misused .

6. Another factor to consider is that individuals can modify personal data that has been saved .

7. it should also be explained in which circumstances people are to be notified regarding such critical occurrences as mandates, hacker attacks, and other possible violations of their personal data.

8 It Is vital to name an employee as the person responsible for ensuring data security within the company so that customers can contact that person in the event of questions or problems.

9 Companies should also define situations in which they accept or reject responsibility for damages that resulted from a breach in data protection .

10. Everyone should know how to prevent someone else from accessing the data, or how to delete personal data if necessary.

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SAP EDI Outbound Scenario Examples

SAP is a wonderful ERP software and electronic data interface and it can be used in different ways and methods. It can be executed with message control and EDI with out message control and via function module.

Executing the Process of payment order with edi without message control

In the execution phase, you generate payments for outstanding invoices. You can view a list of open invoices using transaction FBL1. If no invoices are outstanding, the payment run will not produce any output.

The payment run process is a two−step process: proposal run and payment run. After you complete the proposal run, you can execute the IDoc generation program, RFFOEDI1. This step generates the test IDocs for verification. After you verify the proposal run, you execute the payment run. After the1 payment run is finished, you execute the RFFOEDI1 program again to generate the actual IDocs to be sent to the bank and the vendor.

Another program, RFFOEDI2, resets the status of the outbound EDI process. This program is useful if you have to retransmit an IDoc. RFFOEDI1 does not allow you to retransmit unless the status has been set by RFFOEDI2.

Entering Invoices

The Transaction code is : F−43 (Vendor Invoice), MRHR (Any Invoice) and the menu Path is logistics, Materials Management, Invoice Verification, Invoice Verification, Document Entry, Enter Invoice.

This step creates an invoice online. An invoice can also be created via EDI. In the invoice, enter the vendor line item for charges from the vendor, as shown in Figure . Balance the payment by creating an entry for the G/L account against which the document will be posted. You can enter the same G/L account as entered in the bank account.


The Payment Proposal Run can be done with sap transaction code F110 and the menu Path: Accounting, Financial Accounting, Accounts Payable, Periodic Processing, Payments.

The proposal run creates the payment proposal. Each run is given a unique ID, which is entered on the first screen. The proposal run entails several steps.

Maintaining Parameters

You must specify the selection parameters for invoices that need to be paid, as shown in Figure first . You can select the vendors, payment method, posting date, and so on. You should also specify the Additional Log parameters to log detailed information about the run, as shown in Figure second.

After you save the parameters, the screen displays the current status, as shown in given Figure indicating that parameters have been maintained.

This EDI post is in continuation with previous posts to EDI without message control introduction and introduction to edi process of payment order with out message control.

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Customer Relationship Management Makes Company Leader

CRM shall help a company better and make it a leader in the market.To reach a leading market position, a company must be significantly better than the competition in at least one discipline. like product leadership or having a good customer relationship and know about their customers well.It can then preserve and continue to improve its market advantage .

Being a leader in the market helps to consolidate because

1. Customers prefer market leaders .
2. It is easier for market leaders to enter new markets.
3. Strong market leaders represent a high market entry barrier for new competitors.
4. Market leaders can negotiate attractive agreements with business partners, which hinders market entry for potential competitors.
5. Market leaders are able to achieve higher market margins.
6. Market leaders can use their market presence to dictate the rules for contesting market share in their favor.

Product leadership means that a company can offer products or services that are superior to those of its competitors. Companies that base their competitive strategy on product leadership first need a strong, flexible research and development organization with employees who think and act innovatively, can develop visions into products, can quickly adapt to changing conditions, and know the market, competitors' products, and potential development partners.

Companies that are characterized by an exceptional operational and organizational structure achieve competitive advantages by establishing effective production, sales, and service processes, and by being able to offer products that are competitively priced and less error-prone. Prerequisites for companies acknowledged to have such operational excellence are extremely standardized, simple, and integrated business processes that are centrally planned and strictly controlled, allowing little room for employee creativity.

Companies with customer intimacy do their best to provide their customers with the exact products or services they require within the context of a tailored overall solution. A prerequisite for customer intimacy is a corporate culture that treats customers differently according to their individual requirements and is interested in finding specific rather than general solutions.

This kind of corporate culture seeks to forge long-lasting customer relationships and is based on a corporate structure in which decisions are often made by individual employees working very closely with customers.

A close customer relationship, however, does not mean that a company should treat each customer with the same degree of attention. Companies must focus on the more potentially profitable customers to reach their business objectives.

The maintenance of customer relationships, which is the starting point for all central business processes, thus becomes even more of an obligation. Operational reorganization is recognized as a value by the customer and leads to Improved customer relationships. The same applies for product leadership.

Good CRM and the customer intimacy it brings enable new customer requirements to be recognized earlier and satisfied by suitable products or services more quickly than by other companies. In this way. effective CRM strengthens product leadership and simultaneously boosts customer satisfaction and readiness to buy because of superior products.

Companies can achieve a leading market position when they are continually able to create an actual value for a well defined target customer group within the market Prerequisites for defining a target customer group include a detailed knowledge of the customers, their expectations, and their buying habits, and a close relationship with profitable customers and prospects that positively Influences their buying behavior.

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